Electronic Visit Verification (EVV)


New EVV Web-Based Zendesk Ticketing Portal

The Ohio Department of Medicaid (ODM) and Sandata are introducing a new web-based ticketing portal next month for the Electronic Visit Verification (EVV) program. This will impact providers, alternate vendors and any other users who communicate with Ohio’s approved EVV vendor, Sandata, and the ODM EVV team.

The Zendesk Ticket Portal provides a single location to view all current and past tickets with Sandata submitted to the EVV Provider Hotline. Additionally, all questions and emails sent to ODM will go to the Zendesk portal. All user inquiries will be in one location to view. The new portal allows users to submit a new ticket or inquiry to Sandata and ODM directly from the portal.

With the Zendesk Ticket Portal in place, ODM is retiring the EVV inbox (EVV@medicaid.ohio.gov) on May 17, 2021, and providers are to begin using a new Zendesk email which will be provided in May. Google Chrome is the preferred browser when accessing the ticket portal. Note that the current options for reaching out to Sandata and ODM are not being removed. Click on the following link to find more information on the Zendesk Ticket Portal and to register for introductory webinars in May and June: https://medicaid.ohio.gov/Portals/0/Initiatives/EVV/NewsLetters/2021/4.pdf.

The Ohio Department of Medicaid (ODM) is implementing Electronic Visit Verification (EVV) for some home and community-based services in response to federal requirements set forth in the 21st Century Cures Act (Cures Act). EVV is an electronic system that verifies key information about the services provided. In accordance with the Cures Act, the system implemented by ODM will record the date of the service, the time the service started and ended, the individual receiving the service, the person providing the service and the location of the service. Both agencies and non-agency providers are impacted by EVV.

Please watch our Welcome to EVV video for a brief introduction to EVV.

For specific information related to the Phases of EVV project, please see the Phases Tab below.

EVV Contact Information

EVV Stakeholder Information

Phase 3 of EVV went live on September 4, 2020. For more information on the EVV Phases please click on the Phases tab below.

Electronic Visit Verification (EVV) is used by caregivers for selected home and community based services. Individuals receiving those services may receive an EVV device from Sandata Technologies that caregivers will use. The devices only capture information at the start and end of a visit.

EVV Devices


Information for Case Managers

As a provider for ODM, we want to ensure that you have the most up to date information available to you. The provider tab is designed to give you access to information and resources developed specifically for you.

What does EVV mean for agency and non-agency providers?

  • EVV requirements apply to both agency and non-agency providers.
  • ODM is providing the Sandata EVV system at no cost to providers or individuals receiving services.
    • Non-agency providers must use the Sandata system.
    • Agency providers can choose to use the Sandata system or a certified alternative EVV system. Alternative EVV systems must comply with all technical specifications and business rules and complete a certification process with Sandata before going into production. Neither ODM nor Sandata are responsible for any costs related to the development, certification or use of an alternate EVV system.
  • The claims submission process will not change due to the implementation of EVV.


ODM issues newsletters for providers currently using EVV. Newsletters contain program updates and helpful tips.



An alternate EVV system is an EVV system that is not the ODM-provided EVV system through Sandata Technologies. Only agency providers are eligible to use an alternate EVV system. To be an approved alternate EVV system, an agency provider must go through the Alternate EVV Certification process, and the alternate EVV system must meet ODM's Business Requirements and Technical Specifications for an alternate EVV system.

When selecting a vendor for an alternate data collection module, providers should explore the system functionality thoroughly to ensure that it meets the agency’s business needs. In addition, it is important to plan for sufficient time to complete the certification process.

Please Note

Each Medicaid Provider ID using an alternate EVV system must complete the certification process. Effective October 17, 2019, all Alternative EVV vendors are required to demonstrate their System meets all of the ODM requirements. The Alternative EVV System Checklist details the information an Alternative EVV System is required to provide. To schedule an Alternative EVV System demonstration, please fill out the ALT EVV Demo Request and email it to EVV@medicaid.ohio.gov. If the certification process was completed prior to October 17, 2019, providers must submit a completed Request to Schedule Demonstration no later than November 15, 2019.


*All Phase 1 alternate EVV certification documents have been archived. If you feel you need access to these documents please forward your request to the EVV mailbox at EVV@medicaid.ohio.gov.

Phase 3
Phase 3 will include self-directed services and other services necessary to meet the requirements of the Cures Act. Phase 3 of EVV is scheduled to go live on September 4, 2020.

Phase 2
Phase 2 includes nursing, aide and home care attendant services provided through PASSPORT, IO waiver nursing and homemaker personal care (including services provided on behalf of individuals) provided through DODD waivers and nursing, aide and home care attendant services reimbursed through Medicaid managed care plans. In addition, group visits are being rolled into EVV across all phase 1 and phase 2 services. Mandatory data collection for phase 2 services will begin on August 5, 2019 and claims edits are expected to deny claims several months later. Self-directed services and services reimbursed through a daily billing rate are excluded from Phase 2.

Phase 1
Phase 1 was limited to state plan home health nursing and aide services, private duty nursing, RN assessment, and Ohio Home Care Waiver nursing, aide and home care attendant services.

ODM began collecting EVV data on January 8, 2018. All phase 1 visits were required to be documented using EVV for dates of service on and after July 8, 2018. Edits matching claims data to visit data using the units of service delivered and billed were implemented for dates of service on and after August 15, 2018.



EVV Webinars

EVV Documents